Local letting agency stands up for standards

Prominent local lettings agent Keystone are members of NALS, set up to provide a much needed scheme to enable landlords and tenants to avoid the pitfalls of dealing with ‘cowboy’ letting agents.

Keystone are fully licensed under the NALS scheme.

NALS (The National Approved Letting Scheme) ensures that agents comply with defined service standards and have in place a customer complaints procedure offering independent redress through The Property Ombudsman, Professional Indemnity Insurance, Client Money Protection cover as well as Tenancy Deposit Protection.

The scheme is supported by some of the most powerful voices in the property industry and the scheme is open to any firm operating in the lettings sector who meets NALS strict criteria.

NALS Chief Executive Isobel Thomson comments: “NALS service standards are the consumer’s benchmark against which to judge the performance of letting and management agents operating in the private rented sector and we are delighted to welcome Keystone Estate Agents into the scheme.

“Agents such as Keystone are in the vanguard of a drive to establish uniform service standards in the industry. Those agents who are not prepared to meet the standards required by NALS and, most importantly, the public will not survive for long.”

Adil Ansari managing director at Keystone comments: “Added to the personal & professional service we have always offered, we see being a NALS licensed firm not only as reassurance to our clients but an excellent opportunity to increase business. This visible assurance provided by the NALS logo gives prospective landlords and tenants the confidence of knowing the service they can expect from dealing with us.”