Things you should consider prior to renting your new home

  • What monthly rental can you afford?
  • What is the deposit payable prior to move in?
  • Do I have enough left to pay the monthly bills?

Once you find a suitable property to rent – what happens next?

After viewing a property and you decide it is for you, you need to get an application form , fill it and bring it back to us with neccessary documents. The status of the property will then be altered on our website to read “Let” subject to Conditions.

We will also ask you to verify your identity and current addres­s requesting you provide two original identification documents (not photocopies faxes or internet printouts):

  • Identity: either a current and valid full passport (certified copies must show nationality, place and date of birth, passport number, expiry date, photograph and signature) or photographic driving licence (both parts).
  • Home address: for example a household utility bill (eg gas, electric, water or fixed line telephone but not a mobile phone bill). It must be no more than three months old and show your name and current address.



Once you are content that this is acceptable , We start the process of your credit status, previous employer, current or past landlords as well as take into account any other information to help assess the affordability of your application. The referencing agent will contact you directly and some or all of the following documents may be required:

  • References from previous landlords – you may be asked to give the details of where you have lived within the last 3 years
  • A credit check – this will allow them to see if you have a good history of paying your bills
  • Your bank details – including bank name, account number and sort-code
  • Details of your employment – your employer, job title, payroll number, salary, previous employer, etc.


Depending on the outcome from the referencing company for example your earnings or overall financial position may require you to provide a Guarantor. The guarantor will be required to undergo credit referencing – to ensure they have sufficient earnings to cover the overall rent commitments in the event that you, as the tenant, are unable to pay your rent.

To comply with the Money Laundering Regulations 2007, Keystone reserve the right to use an on line anti money laundering service to verify the identity of a customer.
Electronic Verification does not require consent prior to a search taking place but does require notification.  Electronic Verification leaves a non credit footprint  of the search history on the customers credit file.

Holding Deposit (per tenancy)

One week’s rent. This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).


Security Deposit  (per tenancy. Rent under £50,000 per year)

Five weeks’ rent.

This covers damages or defaults on the part of the tenant during the tenancy.


Security Deposit  (per tenancy. Rent of £50,000 or over per year)

Six weeks’ rent.

This covers damages or defaults on the part of the tenant during the tenancy.

Rent in advance

Rent is always considered due in advance and the first month payment will need to be made prior to moving into the property.  Keystone will provide you with a pre-tenancy account statement advising you of all monies that will be due prior to a let proceeding.

Unpaid Rent

Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s)

Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).


Early Termination (Tenant’s Request)

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.