The Search

The first step to finding the right property is to register with our lettings team by telephoning 01706  344 344 or via email:

Once we have a clear understanding of your requirements you will receive a selection of properties that match your criteria.

Finding the right property

We will then keep you updated via email and telephone on any new properties that match your needs as they become available.

Found somewhere

Once you have made your decision and chosen a property we will put your offer forward to the Landlord including any specific requirements you may have.

Holding Deposit (per tenancy)

One week’s rent. This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

What happens next?

We will arrange the following:

  1. request you complete an application form.
  2. guide you through the referencing process.
  3. keep you up to date on progress.
  4. complete the tenancy agreement and all associated paperwork
  5. collect the initial move in monies.

The Referencing Process

All prospective Tenants are required to undergo reference checks by a professional referencing agency as Landlord’s always seek reassurance about the Tenants suitability.

The Tenancy Agreement

A copy of the Agreement is always available, which Tenants should read thoroughly then raise any questions or queries before moving in.

Move In Monies

Before you move in we require cleared funds in our account which consists of the first month’s rent plus a deposit . Your deposit will be secure and protected in a government backed scheme as Keystone are members of The Tenancy Deposit Scheme to satisfy this legal requirement. Non managed deposits should be registered by the Landlord normally with The Deposit Protection Service or one of the other government backed schemes.


Most properties have a related schedule of condition & contents, which is generally known as an Inventory which prepares for the end of the Tenancy at the beginning!